FAQ

FAQ

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about shipping cost

  • Nationwide flat rate (excluding Okinawa and some remote islands): 330 yen
  • Okinawa and some remote islands: 2,200 yen

Returns, exchanges and cancellations

When you receive your product, please open it within 7 days.
If you contact us by email within 7 days of receiving the product, we will take any appropriate action, such as return or exchange.

However, we cannot accept returns or exchanges for the following products:

  • Products that have been delivered more than 8 days ago
  • Used products

As a general rule, we do not accept cancellations after an order has been placed due to customer reasons.